The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Fired Figments respects your privacy. We collect information from you when you choose to join our mailing list or purchase an item from the online store. In these instances, the information is necessary to perform our business (ex. providing email updates or shipping purchases.) Fired Figments will not use your information outside of the functions of our business.
Fired Figments' Etsy shop operates through the services Etsy provides. Etsy's privacy policy can be found here: https://www.etsy.com/legal/privacy
Can I microwave/dishwash my mug?
Fired Figments pottery is microwave, oven, and dishwasher safe. It is suggested that you hand wash your dragon mugs because of the fragile nature of their horns and tails.
The availability of custom orders varies. Please contact me for custom requests.
Fired Figments reuses packing materials donated by other local businesses whenever possible. When reclaimed materials are not available, an effort is made to use materials made from recycled content and that can also be recycled.
Wholesale/consignment availability varies. Please contact me with retail requests.